Waste Collection Belsize Park Customer Privacy Policy

This Privacy Policy explains how Waste Collection Belsize Park collects, uses, stores and protects personal data of its customers and prospective customers located in the Belsize Park area. It is intended to be fully compliant with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all individuals who use our waste collection and related services in the Belsize Park area, whether you contact us online, by telephone, in writing or in person.

Who we are and how to contact us

Waste Collection Belsize Park is a waste management and rubbish removal service provider operating in the Belsize Park area. We are the data controller in relation to the personal data we collect and use about you. This means we decide how and why your personal data is processed.

You can contact us regarding any aspect of this Privacy Policy or your personal data by using the contact details provided on our customer communications and invoices. When you contact us about privacy matters, please provide your name, address and details of your query so we can respond effectively.

Personal data we collect

We collect and process different categories of personal data about you, depending on how you use our services and how you interact with us. The types of data we may collect include:

Identification and contact details such as your full name, residential or business address, email address and telephone numbers so that we can identify you as a customer and communicate with you regarding bookings and services.

Service and account information such as service address, property type, access instructions, preferred collection times, service history, enquiries, complaints and notes we make to ensure that we provide services efficiently and safely.

Payment and billing information such as billing address, information required for invoices, payment amounts, dates and methods of payment. If you pay electronically, we will receive limited payment information from your bank or payment provider; we do not store full payment card details on our own systems.

Communications and correspondence such as emails, letters, phone call notes and messages you send us through our contact channels. These help us respond to your queries, manage bookings and handle complaints or disputes.

Technical and usage data when you visit our website, which may include your internet protocol address, device information, browser type and pages visited. This information is used to maintain and improve our online services and may be collected through cookies or similar technologies.

How we obtain your personal data

We usually collect personal data directly from you when you request a quote, make a booking, contact us with a question, sign up for updates, or otherwise interact with our services. We may also receive personal data from third parties where this is necessary to provide our services, such as commercial partners who refer you to us, payment providers who confirm payments, or property managers who arrange services on your behalf.

Lawful bases for processing your data

We will only process your personal data when we have a valid legal basis for doing so under data protection law. The lawful bases we rely on include:

Contract: We process your personal data to enter into and perform our contract with you, including providing waste collection, managing bookings, taking payment, issuing invoices, and responding to service-related queries.

Legal obligation: We may process and retain certain information where necessary to comply with legal and regulatory requirements, such as financial record keeping, tax regulations, waste transfer documentation and obligations to public authorities.

Legitimate interests: We process certain personal data to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. These activities include managing and improving our services, preventing fraud, handling customer service issues, training staff, and ensuring the security of our systems and operations.

Consent: In limited cases we may rely on your consent, for example for certain forms of direct marketing that are not covered by our legitimate interests. When we rely on consent, you have the right to withdraw your consent at any time.

How we use your personal data

We use your personal data to provide, manage and improve our services and our relationship with you. This includes:

Setting up and managing your account, processing bookings and providing waste collection and related services at the agreed address on the agreed dates.

Communicating with you about your bookings, confirmations, changes, cancellations, access instructions, service updates and customer support matters.

Processing payments, issuing invoices, managing outstanding amounts, dealing with refunds and responding to billing queries.

Handling complaints, disputes and feedback, and improving the safety, efficiency and customer experience of our services.

Maintaining accurate internal records for operational management, financial reporting, auditing and regulatory compliance.

Where permitted, sending you information about services that are relevant to you as a waste collection customer in the Belsize Park area, which you can opt out of at any time.

Data retention and storage

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting and reporting requirements. The specific retention period will depend on the type of data and our legal obligations.

In general, customer account and service records are retained for a period necessary to provide ongoing services and then for a further period required by financial and tax regulations. Information relating to complaints or disputes may be kept longer where needed to establish or defend legal claims. When personal data is no longer required, we will securely delete or anonymise it.

We store your personal data on secure systems and take appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration or disclosure. Access is restricted to staff and service providers who need the information for legitimate business purposes.

Sharing your personal data and data processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers and data processors who support our operations, such as information technology and system hosting providers, payment processing services, accounting and bookkeeping services, customer management platforms and communication tools. These processors act on our instructions and are bound by contractual obligations to protect your data.

Professional advisers including accountants, auditors, legal advisers and insurers, to the extent required for professional services and legal compliance.

Regulators, public authorities, law enforcement agencies or courts where we are legally required or permitted to do so, or where disclosure is necessary to protect our rights, your safety or the safety of others.

If we ever undergo a business reorganisation, sale or transfer of services, we may share relevant personal data with prospective or actual purchasers under appropriate confidentiality arrangements, to the extent permitted by law.

International transfers

Where our service providers or systems are located outside the United Kingdom or the European Economic Area, personal data may be transferred to countries that may have different data protection laws. In such cases we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with applicable law.

Your data protection rights

As a customer of Waste Collection Belsize Park, you have a number of rights under data protection law in relation to the personal data we hold about you. These rights apply to all customers in the Belsize Park area whose data we process. Subject to certain conditions and exemptions, these rights include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing. We will then stop processing your data for those purposes unless we have compelling legitimate grounds to continue.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the details provided in our customer communications. We may need to verify your identity before responding to your request.

Complaints and further information

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom. Details of how to do this can be found on the website of the relevant authority.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any revised version will apply to all customers in the Belsize Park area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.